Senior IT Vendor Management Specialist

2 weeks ago

Toronto, Ontario, Canada Healthcare of Ontario Pension Plan Full time

About the Role:

This is a critical position within the IT department of the Healthcare of Ontario Pension Plan (HOOPP), responsible for managing third-party technology services that are essential to the operational delivery of HOOPP's pension promise.

Key Responsibilities:

  • Manage critical vendor relationships to ensure third-party services align with HOOPP's strategic business goals.
  • Understand, maintain, and manage all third-party contracted obligations by ensuring Service Level Agreements (SLAs) are met and any issues are escalated to mitigate risk.
  • Facilitate and coordinate vendor operations reviews, quarterly business reviews, and executive touch points on established cadence or as per contract obligations.
  • Track vendor meeting actions to ensure all deliverables are completed in a timely manner.
  • Lead high-value procurement engagements with critical technology partners.
  • Perform vendor risk assessments for new vendors and inform key stakeholders of any risk associated with the review, allowing for appropriate decision-making on vendor selection/engagement.
  • Ensure annual risk reviews are conducted for critical vendors identified.
  • Lead IT stakeholders to ensure service value, compliance, and continuous improvement of critical vendor services.
  • Analyze vendor options, contracts, and licenses to recommend maximum value for HOOPP.

Requirements:

  • 5+ years of experience in IT vendor management or technology licensing for a financial institution or technology firm.
  • Diploma or Bachelor's Degree.
  • Experience liaising with different lines of business and IT (at all levels, including executives).
  • Highly skilled in relationship management, written, and verbal communication.
  • Knowledgeable on key enterprise technology services (Microsoft, Amazon, Oracle, SAP, CISCO).
  • Strong understanding of current technology landscape, including cloud, software, and key industry trends and standards.
  • Knowledgeable in common IT product licensing and compliance management.

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