Mobile Service Operations Specialist/Launch Trainer
24 hours ago
About the Role
">MSX International Inc. is seeking a dynamic and results-driven Mobile Service Operations Specialist/Launch Trainer - Growth Driver to join our team in Oakville/Toronto Area.
">This exciting opportunity is focused on driving sustained growth and improving dealership performance by delivering exceptional customer experiences through our Ford/MSX International Mobile Service Program.
">Responsibilities:
">- ">
- Be the subject matter expert and primary contact for all things related to Mobile Service for Ford of Canada Dealers and Field Personnel.">
- Understand how Mobile Service vehicles function and train technicians on feature/function of Mobile Service vehicles.">
- Plan and execute tailored virtual solicitation, kick-off, pre-launch and sustainment meetings.">
- Plan and execute on-site training for Mobile Service Technicians. Hold alignment meeting with all Mobile Service stakeholders to create dealership processes and action plans.">
- Develop action plans to exceed program goals, focusing on service processes.">
- Share best practices and key success drivers with dealers.">
- Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.">
- Create visit summaries and action plans for stakeholders.">
Requirements:
">- ">
- Able to manage schedule and priorities with little supervision.">
- Proficient in facilitating meetings and training virtually and in-person.">
- Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer).">
- Excellent verbal and written communication skills.">
- Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, and Internet Explorer).">
- Leverage relationships to identify and sell the business case for change.">
- Analyze data from dealer financials and operational assessments to establish action plans.">
- Implement effective metrics to keep dealerships focused on growth and ROI.">
- Influence service personnel and mobile service technicians in the training processes and monitor the results.">
What We Offer
">- ">
- Estimated annual salary: $95,000 CAD based on current experience and location.">
- Opportunity for professional growth and development within MSX International Inc.">
- A supportive and collaborative work environment.">
- Flexible work arrangements, including remote work options.">
- Travel opportunities within Canada and the United States.">
About Us
">MSX International Inc. is an equal employment opportunity employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veteran status.
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