IT Service Director

4 days ago


Blainville, Quebec, Canada Fix Network World Full time

Job Description:

We are seeking a highly skilled and experienced IT Service Manager to join our team at Fix Network World.

The successful candidate will be responsible for leading our IT support team, ensuring that all technical issues are resolved in a timely and efficient manner. The role requires strong leadership skills, excellent communication abilities, and a deep understanding of IT systems and technologies.

Key Responsibilities:

  • To manage the help desk team and evaluate their performance
  • To ensure end-user service is timely and accurate on a daily basis
  • To recruit, train, and support help desk technicians
  • To define and track the SLA
  • To follow up with end-users to identify areas of improvement via direct contact or satisfaction surveys
  • To develop weekly and monthly reports on help desk team's productivity
  • To manage escalation to supporting teams and the communication with the end-user until resolution
  • To configure and develop the ITSM software, including the Asset Management module, Service Catalog, Self-Service Portal
  • To participate in establishing a Change Management process and facilitate the weekly CAB meeting
  • To automate and optimize standard service requests to improve efficiency
  • To ensure that the knowledge is documented in the KB and team is cross-trained
  • To Incident and Problem Management to identify root cause and prevent future incidents
  • To streamline the IT procurement process from purchase to decommission
  • To manage vendors and invoice processing
  • To assist with the planning, development and management of IT services, programs and support throughout the organization
  • To ensure that the phone system is operational and there is capacity for growth
  • To file and archive all IT related documents related to software maintenance and IT problems
  • To maintain files of warranties for equipment and contacts suppliers as needed for equipment issues
  • To document all defective parts for units and track return progress.

Requirements:

  • Bachelor or college degree in Computer Science or relevant field.
  • 5-7 years of experience as an IT Service Manager.
  • ITIL Foundation, CompTIA A+ and Network+ certifications preferred.
  • Solid technical background with an ability to give instructions to a non-technical audience.
  • Excellent verbal and written communication skills
  • Bilingualism (English and French, written and spoken).
  • End-user-service oriented with a problem-solving attitude.
  • Highly Organized, Methodical, and Dependable.
  • Hands on experience with help desk and remote-control software.
  • Ability to work well under pressure and meet set deadlines.

Working Conditions:

  • Occasional overtime required.
  • Business casual dress code.
  • Flexible working schedule and possibility to work remote.

Salary: $80,000 - $110,000 per annum, depending on experience. We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and professional development.


  • Food Service Director

    4 weeks ago


    Blainville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a highly motivated Food Service Director to lead our restaurant team and oversee all aspects of daily operations. The ideal candidate will have previous experience in a similar leadership role and possess strong leadership and communication skills.Key Responsibilities:Manage daily restaurant operations, including staff scheduling and inventory...


  • Blainville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals in Blainville is seeking a Sales Operations Director to lead our sales team and drive the performance of our retail store. As a key member of our leadership team, you will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Lead and motivate the sales team to...

  • B2B Sales Director

    1 month ago


    Blainville, Quebec, Canada Truleo Full time

    Director of SalesTruleo is seeking a seasoned sales leader to join our team. As a Director of Sales, you will be responsible for driving revenue growth and expanding our customer base.Key Responsibilities:Develop and execute sales strategies to achieve revenue targetsBuild and maintain strong relationships with key decision-makersIdentify and pursue new...

  • IT Service Director

    6 days ago


    Blainville, Quebec, Canada Fix Network World Full time

    Job DescriptionJob Title: Senior IT Manager PositionLocation: CanadaWe are seeking an experienced Senior IT Manager to lead our IT team at Fix Network World. As a key member of our organization, you will be responsible for providing strategic direction and oversight of our IT operations.The ideal candidate will have a strong technical background and...

  • Sales Director

    3 weeks ago


    Blainville, Quebec, Canada Truleo Full time

    About UsAt Truleo, we're dedicated to building and delivering unbiased and ethical products that advance the mission of professional law enforcement. Our patented TRU Data engine powers law enforcement workflows using body-worn camera analytics, highlighting the best moments and giving officers credit for good work.Our MissionWe're passionate partners in...


  • Blainville, Quebec, Canada Truleo Full time

    Director of Sales: Truleo is seeking an experienced sales professional to join our team as a Director of Sales.This role will be remote within the following regions - Atlanta or Charlotte with travel as required.About UsTruleo's patented TRU Data engine powers law enforcement workflows using body-worn camera analytics. We are dedicated to building and...

  • Food Service Director

    2 months ago


    Blainville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    Restaurant Manager Job DescriptionWe are seeking a seasoned Restaurant Manager to oversee the daily operations of our restaurant in Blainville. As a key member of our management team, you will be responsible for ensuring exceptional customer service, managing staff, and driving business success.Key Responsibilities:Lead and manage a high-performing...


  • Blainville, Quebec, Canada beBee Professionals Full time $45,000 - $65,000

    Store Manager OpportunityWe are seeking a highly motivated and experienced Store Manager to lead our team in Blainville, Canada. As a key member of our retail team, you will be responsible for the overall operations and management of the store, ensuring excellent customer service and profitability.Key Responsibilities:Oversee daily store operations and...

  • Care Services Manager

    2 weeks ago


    Blainville, Quebec, Canada Cogir Immobilier Full time

    Job Title: Health Services Director for Private Seniors' ResidencesDetailed Job Description:The health services director at Manoir Fontainebleau is responsible for planning, directing, and controlling activities related to the provision of care and well-being of residents. This includes ensuring compliance with professional standards and regulations for the...


  • Blainville, Quebec, Canada RPM Environnemment Full time

    Job Title: Director of Operations and Data ManagementAs a key member of the RPM Environnement team, you will play a crucial role in driving the company's growth and ensuring the maintenance of our expertise in operations and data management.We are seeking a creative, entrepreneurial, and collaborative individual with a strong background in management,...


  • Blainville, Quebec, Canada Doman Building Materials Group Ltd Full time

    Job Description:As a seasoned Regional Manager, you will be responsible for driving the profitability of our Blainville and St-Augustin branches. Your primary focus will be on managing internal business processes to support all functions within the branch.About the Role:The Regional Manager's responsibilities are categorized into four key areas: financial,...


  • Blainville, Quebec, Canada Oxford Learning Centres, Inc. Full time

    Part-Time Education Coordinator WantedOxford Learning Blainville is seeking a dynamic and motivated Education Coordinator to assist students in achieving their academic goals.We offer a range of programs for students of all ages and abilities, utilizing the science of cognitive learning to develop stronger learning skills that last a lifetime. The successful...


  • Blainville, Canada RPM Environnemment Full time

    As the Director of Canadian Operations, you are entrusted with key responsibilities within the company. In this role, you actively contribute to the organization’s growth and ensure the maintenance of our expertise by developing methods dedicated to the improvement and development of our services. More specifically, your mandate is to ensure the efficient...

  • Director of Sales

    4 months ago


    Blainville, Canada Truleo Full time

    About Truleo TRULEO’s patented TRU Data engine powers law enforcement workflows using body-worn camera analytics. Everyday officers risk everything to deliver excellent service and public safety. TRULEO highlights their best moments and gives officers credit for good work. TRULEO is dedicated to building and delivering unbiased and ethical products that...


  • Sainte-Thérèse-de-Blainville Northeast, Canada COGIR Immobilier Full time

    We are seeking a skilled Nursing Services Director to join our team at Cogir Immobilier.About the RoleThe successful candidate will be responsible for overseeing the health services department and ensuring the well-being of our residents. This is a full-time position with every other weekend shift, serving as a maternity leave replacement with the...

  • IT Service Manager

    3 weeks ago


    Blainville, Canada Fix Network World Full time

    Posting Details Job Details Description IT Service Manager Reports To: Director of IT Operations & Information Security Location: Canada The IT Service Lead is responsible for providing IT support throughout the whole organization. Leading a team of IT professionals, the position requires the maintenance of IT programs,...

  • Regional Manager

    1 week ago


    Blainville, Canada Doman Building Materials Group Ltd Full time

    **Regional Manager** **Blainville, QC** **Full-Time** **CAN-QC-BLA-181-190924** **SUMMARY** Reporting to the Director, Eastern Canada, the Regional Manager is responsible for the Blainville and St-Augustin branch profitability and sets the strategic direction for the branches. The position focuses on managing internal business processes to support all...


  • Blainville, Canada SPI Santé Sécurité SPI Health and Safety Full time

    WHO WE ARE With over 50 years of success in Canada, we are defined by our team's passion for growing and expanding the business. **We are people with GRIP**: Go-Getter, Renders Service, Innovative, and Passionate for succeeding. The well-being of people is the purpose of SPI Health and Safety and involves three fundamental components: **Our Employees**:...

  • Third Key Holder

    5 months ago


    Blainville, Canada Les Marches D'aliments Naturel Tau Full time

    At TAU, we understand everything is a matter of balance. We want to be a partner in your health. In order to achieve that, we have given ourselves the mission to offer you high quality organic products. Whether it’s for passion or to take care of you health, TAU will accompany you in your approach and will make you discover a variety of foods and products...

  • General Labourer

    3 months ago


    Blainville, Canada Acier QTC Inc. Full time

    **GENERAL LABOUR (METAL MANUFACTURING)** **COMPANY PROFILE** Acier QTC Inc. is a welding company specialising in custom manufacturing of metal parts assembled by steel welding, stainless steel welding or aluminum welding. Since 1996, from our facility located in Blainville, we have been providing quality and custom manufacturing according to your plans and...

  • Image Desk Reviewer

    5 months ago


    Blainville, Canada Fix Network World Full time

    Posting Details Job Details Description Be THE Expert at Fix Network! First off, this role isn’t for everyone! A career at Fix Network means being an important part of a global family of winning brands that loves to live, learn, work and play. Almost every day, we collaborate with our colleagues and partners to create a...