Strategic Product Leader

2 weeks ago

Old Toronto, Ontario, Canada Manulife Insurance Malaysia Full time
Head of Product & Platforms

Manulife is seeking a seasoned product leader to craft the strategic direction and execution of our product, digital customer experience, and payment infrastructure initiatives. This role is pivotal in driving product innovation and ensuring seamless integration of delivery and product management to offer protection for our customers when and where they need it.

Key Responsibilities:

  • Define and implement a product strategy in line with the overall business strategy and maintain the product roadmap for the Affinity product portfolio.
  • Formulate and execute a comprehensive digital customer experience strategy across travel, mortgage creditor, and health & dental businesses, with a focus on enhancing NPS.
  • Oversee the development and execution of value stream vision, objectives, and roadmap, ensuring alignment with organizational goals and strategic initiatives.
  • Provide leadership and strategic oversight to the delivery organization, steering a cross-functional agile team that seamlessly integrates delivery and product management within each Value Stream.
  • Lead the modernization and management of the customer payment infrastructure across all Canada segment businesses, ensuring it meets current and future needs.

Requirements:

  • Minimum 15 years of dynamic experience in product development and digital delivery.
  • Proven ability to use data to drive decisions and back up assumptions and recommendations.
  • Experience in financial services preferred.
  • Proven track record in product strategy including research, business casing, product development, execution, measurement of results, and financial analysis.
  • Experience in product, service, distribution, marketing, or process management, preferably including previous experience in Individual Insurance.

Preferred Qualifications:

  • Experience in getting deliverables from ideation to market launch.
  • Ability to work with engineering teams to go deep into technical concepts.
  • Excel at leading, inspiring, coaching, mentoring, and developing a cross-functional team.
  • Understanding of the target market for Individual Insurance products and competitive marketplace.

About Manulife:

Manulife is a global leader in the financial services industry, helping people make informed decisions and live better lives. For more information, visit www.manulife.com.

Manulife is an equal opportunity employer.

We value diversity and strive to create an inclusive workplace that leverages the skills and talents of our employees and fosters a culture of creativity and innovation.

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