Senior Manager, Channel Strategy Lead

2 days ago

Toronto, Ontario, Canada Scotiabank Full time
Senior Manager, Channel Strategy

Scotiabank is seeking a seasoned professional to lead our Channel Strategy efforts for RESL products. As Senior Manager, Channel Strategy, you will be responsible for defining and optimizing our business mix across sales channels, driving enabling initiatives to move us closer to our optimal channel mix, and enhancing support to the branch network mortgage sales competencies.

Key Responsibilities:
  • Assess channel costs and profitability, define target client segments, and the role of each of our channels – mortgage brokers, Home Financing Advisors, branch, and digital.
  • Drive initiatives to continually move us closer to our optimal channel mix.
  • Enhance support to the branch network mortgage sales competencies through the creation of sales tools, training material, and sales resources.
  • Partner with Retail Distribution teams to establish a feedback loop to define areas of focus and how to enhance capabilities.
  • Define, measure, and track channel key performance indicators to underpin the channel strategy and provide actionable management insights.
  • Act as the business subject matter expert to inform the design and delivery of channel-related technology and process enhancements.
  • Track sales and distribution trends in the industry among competitors and provide regular updates to management.
  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Champion a high-performance environment and contribute to an inclusive work environment.
Requirements:
  • Post-secondary education in a related field.
  • Experience working in the Financial Services industry, with acumen in finance and business strategy.
  • Experience in management consulting is an asset.
  • Relentless advocate for our customers through product, process, and experience enhancements.
  • An understanding of Scotiabank's RESL strategy, key priorities, and how they fit within the strategic agenda of the Canadian Banking division.
  • Comprehensive understanding of key internal stakeholders, the Bank's organizational structure, and operating model.
  • Knowledge of product management best practices.
  • A proven ability to navigate complex organizations with several stakeholders to achieve results.
  • Critical thinking and innovation skills with a track record of driving results.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role.

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