Manager, University Operations and Support
3 weeks ago
Job Summary:
The Manager, Academic and Administrative Operations role is a key position at York University, responsible for the effective implementation of client-centered services and operations management support to assigned areas across the Faculty/Division. This role works in partnership with diverse groups of academic and administrative leaders to determine operational priorities, manage the day-to-day activities of administrative and/or technical staff, and ensure alignment to the vision, mission, values, and strategic direction of the University.
Key Responsibilities:
- Implement project initiatives and manage change to drive operational excellence and continuous improvements.
- Provide superior customer support to academic and administrative leaders, fostering an environment of trust, support, and accountability.
- Model respect for employees and champion a culture of service excellence with a focus on achieving the University Academic Priorities.
- Support sustainability, equity, diversity, and inclusion at York University.
Requirements:
- Bachelor's Degree in a relevant discipline, such as business, finance, or human resources management.
- 3 years management experience in a unionized environment, including experience leading multiple diverse teams in an environment of continuous change.
- Knowledge of functional operations processes in large organizations, collective agreements, and academic and research processes.
- Understanding of process improvement, project management principles, and change management methodologies and tools.
- Effective leadership skills, ability to lead, influence, motivate teams, and foster innovation.
- Ability to develop integrity and handle confidential, politically sensitive issues, and difficult situations in a tactful and diplomatic manner.
- Effective communication skills, with the ability to communicate effectively across varied partner audiences.
Preferred Qualifications:
- Knowledge of organizational governance structures, department operations, and undergraduate/graduate program structures.
- Knowledge of financial management, procurement, workforce planning and budgeting.
- Awareness of priorities and political trends in higher education, along with knowledge of the innovation and entrepreneurship ecosystem.
What We Offer:
York University is committed to fostering a culture of equity, diversity, and inclusion. We welcome applications from qualified candidates who share our values and would thrive in a diverse environment.
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