Academic Operations Manager
2 months ago
Job Summary:
The Manager, Academic and Administrative Operations role is a key position within York University, responsible for the effective implementation of client-centered services and operations management support to assigned areas across the Faculty/Division. This role works in partnership with diverse groups of academic and administrative leaders to determine operational priorities, manage the day-to-day activities of administrative and/or technical staff, and ensure alignment to the vision, mission, values, and strategic direction of the University.
Key Responsibilities:
- Implement project initiatives and manage change to drive operational excellence and continuous improvements.
- Provide superior customer support to academic and administrative leaders, fostering an environment of trust, support, and accountability.
- Model respect for employees and champion a culture of service excellence with a focus on achieving the University Academic Priorities.
- Support sustainability, equity, diversity, and inclusion at York University.
Requirements:
- Bachelor's Degree in a relevant discipline, such as business, finance, or human resources management.
- 3 years management experience in a unionized environment, including experience leading multiple diverse teams in an environment of continuous change.
- Knowledge of collective agreements, including the Employment Standards Act, Ontario Human Rights Code, Occupational Health & Safety Act, Accessibility for Ontarians with Disabilities Act, and Ontario's Freedom of Information and Protection of Privacy Act.
- Understanding of academic and research processes, priorities, and service excellence principles.
- Knowledge of organizational governance structures, department operations, and undergraduate/graduate program structures.
- Knowledge of financial management, procurement, workforce planning and budgeting.
- Understanding of process improvement, project management principles, and change management methodologies and tools.
Preferred Qualifications:
- Effective leadership skills, ability to lead, influence, motivate teams, foster innovation and effectively manage teams.
- Ability to develop integrity and handle confidential, politically sensitive issues, and difficult situations in a tactful and diplomatic manner.
- Effective communication skills, with the ability to communicate effectively across varied partner audiences.
- Ability to work autonomously in a fast-paced, multi-departmental environment, effectively define priorities, meet deadlines, and follow through on commitments.
- Effective analytical, problem-solving, and conflict resolution skills.
- Ability to work with productivity software, Microsoft preferred, including word processing, spreadsheets, database, presentation, and workflow applications.
- Ability to create, document and improve policies, processes, and SOPs.
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