Patient Health Navigator

4 weeks ago

Vancouver, British Columbia, Canada SEA MAR Community Health Centers Full time
Job Summary:

Sea Mar Community Health Centers is seeking a highly motivated and detail-oriented Patient Health Navigator to join our team. As a Patient Health Navigator, you will play a critical role in assisting patients in accessing appropriate care, establishing a medical home, and facilitating health education encounters related to chronic conditions and medically complicated cases.

Key Responsibilities:
  • Schedule appointments and navigate patients through health system barriers
  • Initiate communication with patients and assist with support in making referrals to address the full spectrum of patient needs
  • Participate in mandatory trainings, service projects, and team building activities throughout the 10-11 month full-time term of service
  • Create informational materials and available resources to have at Sea Mar sites, including posters, promotional programs, healthy diet and recipes, exercise information, handouts/take-away, and resource binders
  • Develop a community resource guide to share with patients and the AmeriCorps-Sea Mar group
  • Review electronic health record charts and patient lists to identify patients in need of important health screenings and services, and schedule appropriate appointments according to patient needs
  • Collaborate with Sea Mar medical clinic staff, quality improvement staff, and other Sea Mar departments as needed to identify patients in need of screenings, inform care teams about preventative care, and reach out to these identified patients
  • Work with Sea Mar staff to roll-out additional preventive health screening and recall efforts to patients
  • Participate in an AmeriCorps site health project, including community outreach, health interventions, and health events related to smoking cessation, diabetes education, nutrition, and healthy lifestyles, stress reduction, managing chronic conditions, and adolescent topics
  • Proactively aid in increasing public awareness regarding health coverage enrollment opportunities by planning and conducting outreach activities within the community, participating at both Sea Mar-sponsored and non-Sea Mar-sponsored events
  • Assist in the development and distribution of informational/promotional materials, and establish and maintain referral relationships with local organizations, agencies, institutions, and businesses as directed by the AmeriCorps Department
Requirements:
  • Be at least 17 years of age at the commencement of service, or under special circumstances be an out-of-school youth 16 years of age at the commencement of service
  • Have a high school diploma or GED, or agree to obtain prior to using the education award, or under special circumstances obtain a waiver
  • Be a citizen, national, or lawful permanent resident of the United States
  • Have the ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; possess the ability to write routine reports and correspondence; ability to communicate effectively with clients or employees of the organization
  • Have excellent verbal and written communication skills, including ability to compile, interpret, and utilize information; and to communicate effectively with people of all backgrounds and educational levels
  • Be able to work with minimal supervision, use good judgment, meet deadlines, and prioritize workloads
  • Be able to maintain confidentiality
  • Be well-organized and have good attention to detail
  • Be able to maintain professionalism and appropriate boundaries in all interactions
  • Be computer literate and have good mathematical skills; experience in Windows Office programs preferred
  • Be able to solve problems and reason deductively, but know when to seek help
  • Bilingual English/Spanish preferred, not required
  • Reliable transportation required
What We Offer:
  • Medical
  • Dental
  • Vision
  • Prescription coverage
  • Member Assistance Program (MAP)

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