Indigenous Patient Navigator
3 weeks ago
Indigenous Patient Navigator Role Overview
The Indigenous Patient Navigator plays a vital role in ensuring the provision of culturally safe and client-centered care for Indigenous patients. This position supports the integration of existing navigational and advocacy support provided by community and regional health authority partners, and works to improve access to appropriate care for Indigenous communities and organizations.
Key Responsibilities
- Provide consultative and navigational services to patients referred to PHSA programs and services, supporting cultural interpretation and/or health literacy translation services, and addressing cultural/spiritual needs.
- Support access and coordination of services for patients within the designated region, coordinating client referrals to and from interagency, Indigenous communities, Indigenous organizations, and other health programs and services.
- Provide client support services within the hospital care system/community, initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care.
- Advocate for the needs of patients within the health care system, liaising with other community and regional health organizations, and promoting and working to strengthen collaboration with regional health authorities to improve patient care.
- Support connection to community services such as Indigenous translators and arrange language and cultural translation services where necessary.
- Maintain and update appropriate documentation and records related to the needs of Indigenous patients in the health care system.
Requirements
- A level of education, training, and experience equivalent to diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline, and one (1) to three (3) years' recent related experience working in Indigenous healthcare.
- Demonstrated knowledge and experience working with Indigenous (First Nations, Metis and Inuit) communities and organizations, extensive knowledge of Indigenous peoples' demographics, languages, cultures, customs and traditions.
- Experience or knowledge of the health care system and community based resources within the region.
- Demonstrated knowledge, understanding and application of cultural safety and competency within healthcare.
- Demonstrated understanding of Canadian colonization, Indigenous specific racism and its impact on the current health and wellness of Indigenous peoples.
What We Offer
- Join one of BC's largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
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