Restaurant Service Ambassador
4 weeks ago
Job Summary: We are seeking a skilled Restaurant Service Ambassador to join our team at Yogesh Hospitality Ltd. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests.
Key Responsibilities:
- Address customer complaints or concerns in a professional and courteous manner.
- Answer customer questions regarding menu items and preparation methods.
- Assist guests with special needs, such as wheelchair accessibility or dietary requirements.
- Attend to seating arrangements for large groups and ensure a smooth dining experience.
- Greet customers warmly and make them feel welcome.
- Perform opening and closing activities, including setting up and cleaning the dining area.
- Receive customer reservations and assign tables accordingly.
- Receive payments from customers and process transactions efficiently.
- Respond to customer complaints and concerns in a timely and professional manner.
Requirements:
- Secondary (high) school graduation certificate.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and under pressure.
- Flexibility to work varying shifts, including evenings and weekends.
- Initiative to take ownership of customer service and ensure a positive experience.
- Organized and able to multitask in a busy environment.
- Team player with a positive attitude and a passion for delivering exceptional customer service.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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