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Hotel Night Auditor

2 months ago

Vernon, British Columbia, Canada Sparkling Hill Resort Full time
Hotel Night Auditor Job Description

We are seeking a detail-oriented and organized Hotel Night Auditor to join our team at Sparkling Hill Resort. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's night audit process.

Key Responsibilities:
  • Investigate and resolve guest complaints and claims
  • Process group arrivals and departures, including room assignments and charges
  • Provide exceptional customer service and respond to guest inquiries
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Follow emergency and safety procedures, and maintain a safe working environment
  • Perform clerical duties, including faxing, filing, and photocopying
  • Answer telephones and relay messages
  • Assist guests with special needs and provide support as required
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and organizational skills
  • Ability to work independently and as part of a team
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.