Customer Service Ambassador
1 week ago
We're a rapidly expanding company in an exciting industry, and we're looking for a talented Customer Service Representative to join our team.
- Make a meaningful impact and contribute to our continued growth and success.
- Be part of a high-caliber and people-focused team driven by a shared commitment to exceptional customer service.
- Help shape our transformation and growth, utilizing your unique skills to drive tangible results and improvements.
- Enjoy unparalleled opportunities for personal and professional advancement.
We're seeking a Customer Service Representative for a temporary one-year position.
The Customer Service Representative will contribute to delivering a consistent, superior customer experience for our internal and external FBO customers.
You will be a key player in supporting our growth and contributing to our continued success by elevating our already exceptional customer service.
Key Responsibilities:- Deliver a range of customer service activities, including greeting guests and visitors, arranging and dispatching travel-related services, and assisting customers to access and deboard aircraft.
- Support communications related to aircraft arrival and departure times, corresponding with team members, including the flight crew, to ensure FBO awareness of flight status and any challenges.
- Conduct core administrative activities, including customer folio preparation, invoicing, and processing payments.
- Contribute to maintaining a clean and professional FBO operation.
- Collaborate with internal team members on projects or tasks as needed to contribute to an overall smooth-running operation.
- You have post-secondary education, ideally a diploma/degree in business, combined with a minimum 2+ years' customer service experience in a busy, customer-focused environment.
- Experience performing core administrative tasks and data entry with solid administration skills combined with a high degree of accuracy and strong attention to detail.
- A customer-focused approach with the ability to demonstrate a solid understanding of what effective customer service looks like and how to deliver it.
- Solid, effective verbal, written, and interpersonal communication skills.
- Strong judgment combined with effective problem-solving skills.
- Collaboration skills enabling you to work effectively with team members across functions.
- A proactive, 'can-do', positive approach combined with a strong results-orientation.
- Ability to be balanced, focused, and remain customer-focused in a busy, dynamic environment.
- Proficiency in MS Office, able to quickly leverage internal systems and processes.
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