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Customer Service Ambassador

2 months ago

Oro Station, Canada Chartright Full time
About the Role

Chartright is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service to our internal and external customers.

Key Responsibilities
  • Customer Service: Provide a range of customer service activities, including greeting guests and visitors, arranging and dispatching travel-related services, and assisting customers to access and deboard aircraft.
  • Communication: Support communications related to aircraft arrival and departure times, corresponding with team members, including the flight crew, to ensure FBO awareness of flight status and any challenges.
  • Administration: Conduct core administrative activities, including customer folio preparation, invoicing, and processing payments.
  • Facilities Management: Contribute to maintaining a clean and professional FBO operation.
  • Team Collaboration: Collaborate with internal team members on projects or tasks as needed to contribute to an overall smooth-running operation.
Requirements
  • Education: Post-secondary education, ideally a diploma/degree in business, combined with a minimum 2+ years' customer service experience in a busy, customer-focused environment.
  • Administrative Skills: Experience performing core administrative tasks and data entry with solid administration skills combined with a high degree of accuracy and strong attention to detail.
  • Customer Focus: A customer-focused approach with the ability to demonstrate a solid understanding of what effective customer service looks like and how to deliver it.
  • Communication Skills: Solid, effective verbal, written, and interpersonal communication skills.
  • Problem-Solving Skills: Strong judgment combined with effective problem-solving skills.
  • Collaboration Skills: Collaboration skills enabling you to work effectively with team members across functions.
  • Results Orientation: A proactive, 'can-do', positive approach combined with a strong results-orientation.
  • Technical Skills: Proficiency in MS Office, able to quickly leverage internal systems and processes.