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Customer Service Representative

2 months ago

Oro Station, Canada Chartright Full time
About Chartright

Chartright is a rapidly expanding company in the exciting industry of aviation. We are committed to delivering exceptional customer service and are seeking a talented individual to join our team as a Customer Service Representative.

The Role

We are looking for a Customer Service Representative to contribute to delivering a consistent, superior customer experience for our internal and external FBO customers. The successful candidate will handle a wide range of customer service and administrative tasks at our growing Fixed Base Operation (FBO) in Lake Simcoe, as well as assist the Kitchener-Waterloo (YKF) based FBO for billing overflow.

Key Responsibilities
  • Deliver exceptional customer service, including greeting guests and visitors, arranging and dispatching travel-related services, and assisting customers to access and deboard aircraft.
  • Support communications related to aircraft arrival and departure times, corresponding with team members, including the flight crew, to ensure FBO awareness of flight status and any challenges.
  • Conduct core administrative activities, including customer folio preparation, invoicing, and processing payments.
  • Contribute to maintaining a clean and professional FBO operation.
  • Collaborate with internal team members on projects or tasks as needed to contribute to an overall smooth-running operation.
Requirements
  • Post-secondary education, ideally a diploma/degree in business, combined with a minimum 2+ years' customer service experience in a busy, customer-focused environment.
  • Experience performing core administrative tasks and data entry with solid administration skills combined with a high degree of accuracy and strong attention to detail.
  • A customer-focused approach with the ability to demonstrate a solid understanding of what effective customer service looks like and how to deliver it.
  • Solid, effective verbal, written, and interpersonal communication skills.
  • Strong judgment combined with effective problem-solving skills.
  • Collaboration skills enabling you to work effectively with team members across functions.
  • A proactive, 'can-do', positive approach combined with a strong results-orientation.
  • Ability to be balanced, focused, and remain customer-focused in a busy, dynamic environment.
  • Proficiency in MS Office, able to quickly leverage internal systems and processes.
What We Offer

We offer unparalleled opportunities for personal and professional advancement in a dynamic and growing company. If you are a motivated and customer-focused individual looking to make a difference, we encourage you to apply for this exciting opportunity.