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Customer Service Ambassador

2 months ago

Oro Station, Canada Chartright Full time
About Chartright

Chartright is a rapidly expanding company in the exciting industry of aviation, seeking a talented individual to join our high-caliber team as a Customer Service Representative. We are committed to delivering exceptional customer service and are looking for a dedicated professional to contribute to our continued success.

The Role

We are seeking a Customer Service Representative to join our team on a temporary one-year basis. As a CSR, you will be responsible for delivering a consistent, superior customer experience for our internal and external FBO customers. You will handle a wide range of customer service and administrative tasks at our growing Fixed Base Operation (FBO) in Lake Simcoe, as well as assist the Kitchener-Waterloo (YKF) based FBO for billing overflow.

Key Responsibilities
  • Deliver exceptional customer service, including greeting guests and visitors, arranging and dispatching travel-related services, and assisting customers to access and deboard aircraft.
  • Support communications related to aircraft arrival and departure times, corresponding with team members, including the flight crew, to ensure FBO awareness of flight status and any challenges.
  • Conduct core administrative activities, including customer folio preparation, invoicing, and processing payments.
  • Contribute to maintaining a clean and professional FBO operation.
  • Collaborate with internal team members on projects or tasks as needed to contribute to an overall smooth-running operation.
Requirements
  • Post-secondary education, ideally a diploma/degree in business, combined with a minimum 2+ years' customer service experience in a busy, customer-focused environment.
  • Experience performing core administrative tasks and data entry with solid administration skills, combined with a high degree of accuracy and strong attention to detail.
  • A customer-focused approach, with the ability to demonstrate a solid understanding of what effective customer service looks like and how to deliver it.
  • Solid, effective verbal, written, and interpersonal communication skills.
  • Strong judgment, combined with effective problem-solving skills.
  • Collaboration skills, enabling you to work effectively with team members across functions.
  • A proactive, 'can-do', positive approach, combined with a strong results-orientation.
  • Ability to be balanced, focused, and remain customer-focused in a busy, dynamic environment.
  • Proficiency in MS Office, able to quickly leverage internal systems and processes.
What We Offer

We offer unparalleled opportunities for personal and professional advancement, as well as the chance to make a real difference in the aviation industry. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.