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Customer Service Representative
2 months ago
Why Chartright:
Make a difference and directly shape the trajectory of a rapidly expanding company in an exciting industryYou will be an integral part of a high-caliber and people-focused team, driven by a shared commitment to exceptional customer service Help steer our continued transformation and growth, utilizing your unique talents to drive tangible results and improvementsEnjoy unparalleled opportunities for personal and professional advancementThe Role:
We are seeking a Customer Service Representative (CSR) for a temporary one year position.
The Customer Service Representative (CSR) contributes to delivering a consistent, superior customer experience for our internal and external FBO customers. The CSR will handle a wide range of customer service and administrative tasks at our growing Fixed Base Operation (FBO) in Lake Simcoe as well as assists the Kitchener-Waterloo (YKF) based FBO for billing overflow. You will be a key player in supporting our growth and contributing to our continued success by elevating our already exceptional customer service.
What you will do:
Deliver a range of customer service activities including greeting guests and visitors, arranging and dispatching travel-related services and assisting customers to access and deboard aircraftSupport communications related to aircraft arrival and departure times, corresponding with team members including the flight crew to ensure FBO awareness of flight status and any challenges Conduct core administrative activities including customer folio preparation as well as invoicing and processing paymentsContribute to maintaining a clean and professional FBO operation Collaborate with internal team members with projects or tasks as needed to contribute to an overall smooth-running operationWhat you bring:
You have post-secondary education ideally a diploma/degree in business combined with a minimum 2+ years’ customer service experience in a busy, customer-focused environment; we’ll consider an equivalent combination of education and experience.Experience performing core administrative tasks and data entry with solid administration skills combined with a high degree of accuracy and strong attention to detail A customer-focused approach with ability to demonstrate a solid understanding of what effective customer service looks like and how to deliver itSolid, effective verbal, written and interpersonal communication skillsStrong judgment combined with effective problem-solving skillsCollaboration skills enabling you to work effectively with team members across functionsA proactive, ‘can-do”, positive approach combined with a strong results-orientationAbility to be balanced, focused and remain customer focused in a busy, dynamic environmentProficiency in MS Office, able to quickly leverage internal systems and processesWe will consider an equivalent combination of education and experience.
