Customer Service Ambassador
3 days ago
Chartright is a rapidly expanding company in the exciting industry of aviation, seeking a talented individual to join our high-caliber team as a Customer Service Representative. Our company is driven by a shared commitment to exceptional customer service, and we're looking for someone who shares our passion for delivering a superior customer experience.
The RoleWe're seeking a Customer Service Representative to contribute to delivering a consistent, superior customer experience for our internal and external FBO customers. As a key player in our growth and success, you will be responsible for handling a wide range of customer service and administrative tasks at our Fixed Base Operation (FBO) in Lake Simcoe, as well as assisting our Kitchener-Waterloo (YKF) based FBO for billing overflow.
Key Responsibilities- Deliver exceptional customer service activities, including greeting guests and visitors, arranging and dispatching travel-related services, and assisting customers to access and deboard aircraft.
- Support communications related to aircraft arrival and departure times, corresponding with team members, including the flight crew, to ensure FBO awareness of flight status and any challenges.
- Conduct core administrative activities, including customer folio preparation, invoicing, and processing payments.
- Contribute to maintaining a clean and professional FBO operation.
- Collaborate with internal team members on projects or tasks as needed to contribute to an overall smooth-running operation.
- Post-secondary education, ideally a diploma/degree in business, combined with a minimum 2+ years' customer service experience in a busy, customer-focused environment.
- Experience performing core administrative tasks and data entry with solid administration skills, combined with a high degree of accuracy and strong attention to detail.
- A customer-focused approach, with the ability to demonstrate a solid understanding of what effective customer service looks like and how to deliver it.
- Solid, effective verbal, written, and interpersonal communication skills.
- Strong judgment, combined with effective problem-solving skills.
- Collaboration skills, enabling you to work effectively with team members across functions.
- A proactive, 'can-do', positive approach, combined with a strong results-orientation.
- Ability to be balanced, focused, and remain customer-focused in a busy, dynamic environment.
- Proficiency in MS Office, able to quickly leverage internal systems and processes.
We offer unparalleled opportunities for personal and professional advancement, and we're committed to helping our employees grow and develop in their careers. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Customer Service Ambassador
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Oro Station, Canada Chartright Full time{"title": "Customer Service Representative", "description": "Why Chartright?We're a rapidly expanding company in an exciting industry, and we're looking for a talented Customer Service Representative to join our team.Make a meaningful impact and contribute to our continued growth and success.Be part of a high-caliber and people-focused team driven by a...
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Customer Service Ambassador
1 week ago
Oro Station, Canada Chartright Full time{"title": "Customer Service Representative", "description": "Why Chartright?We're a rapidly expanding company in an exciting industry, and we're looking for a talented Customer Service Representative to join our team.Make a meaningful impact and contribute to our continued growth and success.Be part of a high-caliber and people-focused team driven by a...
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Oro Station, Canada Chartright Full timeAbout ChartrightChartright is a rapidly expanding company in the exciting industry of aviation. We are committed to delivering exceptional customer service and are seeking a talented individual to join our team as a Customer Service Representative.The RoleWe are looking for a Customer Service Representative to contribute to delivering a consistent, superior...
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Customer Service Ambassador
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Oro Station, Canada Chartright Full timeAbout ChartrightChartright is a rapidly expanding company in the exciting industry of aviation. We are committed to delivering exceptional customer service and are seeking a talented individual to join our team as a Customer Service Representative.The RoleWe are looking for a Customer Service Representative to contribute to delivering a consistent, superior...
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