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Service Coordinator

2 months ago

Saskatoon, Saskatchewan, Canada Overhead Door Corporation Full time

Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Overhead Door Corporation. As a Service Coordinator, you will play a vital role in ensuring the smooth operation of our service cycle, from scheduling and dispatching to follow-up and customer communication.

Key Responsibilities

  • Schedule and dispatch service calls with customers, ensuring timely and efficient completion of work orders.
  • Accurately complete and process documents required for work orders, including customer communication and follow-up.
  • Ensure accurate billing and timely payment from customers, including collection of purchase orders or credit card information.
  • Open and close work orders in a timely manner, including sourcing materials and equipment.
  • Distribute necessary paperwork to technicians, parts department, and warehouse personnel.
  • Dispatch and communicate with technicians for job information prior to and during service calls.
  • Regularly review and follow up on work orders and claims to obtain prompt payment.
  • Review technician time to ensure accuracy and submit to payroll in a timely manner.
  • Review and prepare work orders for final review by the Branch Office Supervisor, ensuring accuracy and highlighting potential discrepancies.
  • Process warranty work orders in accordance with company and manufacturer guidelines.
  • Ensure timely return of defective parts to manufacturers or suppliers.
  • Perform other duties as assigned.

Requirements

  • 3-5 years of experience in scheduling and dispatching field service.
  • Proficient in Microsoft Office Suite.
  • Superior resourcefulness, integrity, and work ethic.
  • Working knowledge of MS Outlook and Excel.
  • Strong ability to multitask and follow through with defined tasks.
  • Strong English language skills.
  • Minimum completed education - high school.
  • Possess a valid driver's license and vehicle.

What We Offer

  • A positive work environment with competitive pay and excellent benefits.
  • Comprehensive technical, safety, and product training.
  • Opportunity to build a long-term career with upward mobility.
  • Excellent health and dental benefits for full-time employees.
  • COR certified workplace.
  • Equal opportunity employer.