Tenant Services Coordinator
1 month ago
At BGIS, we are seeking a highly organized and detail-oriented Tenant Services Coordinator to join our team. As a key member of our facilities management team, you will be responsible for coordinating the delivery of small-scale maintenance projects, workspace changes, design services, and office services.
Key Responsibilities:
- Receive, process, and validate service requests from clients and maintain accurate tracking records.
- Coordinate with BGIS and subcontracted forces to deliver required tenant services within scope.
- Provide assistance and support to Facility Managers with respect to small-scale tenant service projects, including determining skills required, selecting contractors, monitoring performance, budget, quality control, and assigning work.
- Review contract work, report discrepancies to Facility Managers, and request Purchase Orders as needed.
- Ensure proper interpretation of client work processes, workplace culture, and policies for effective Tenant Services delivery.
Requirements:
- High school completion plus specialized technical or business course.
- More than one year up to three years of job-related experience.
- Superior client management and customer service skills.
- Effective interpersonal skills with emphasis on communication (verbal/written).
- Knowledge of project delivery and tendering processes.
- General knowledge of commercial building systems and/or construction.
- Strong organizational, coordination, and documentation skills with ability to multi-task.
- Ability to work independently and interpret contracts as required.
- Proficiency with CAD considered an asset.
- Specific experience and skill related to the assignment, including facility management, churn, facility infrastructures, client industry sector, government sector, etc.
- Proficient with MS Office and email software.
About BGIS:
At BGIS, we believe that diversity and inclusion is a key business driver. We are committed to maintaining a barrier-free recruitment process and promoting equal employment opportunities through recruiting and retention of individuals of all backgrounds.
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