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Hotel Front Desk Clerk

2 months ago

St John's, Newfoundland and Labrador, Canada JAG Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at JAG. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall appearance and cleanliness of the front desk area.

Key Responsibilities
  • Guest Services: Greet and register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying, as well as answer telephone calls and relay messages.
  • Customer Service: Provide exceptional customer service, respond to guest inquiries, and resolve any issues or concerns in a professional and courteous manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 3 years to less than 5 years of experience in a similar role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail.
Benefits
  • Health Benefits: Dental plan, disability benefits, health care plan, and vision care benefits.
  • Financial Benefits: Group insurance benefits and Registered Retirement Savings Plan (RRSP).
  • Other Benefits: Wellness program and permanent employment.
Language:

English or French.

Work Schedule:

32 to 40 hours per week.