Guest Services Manager Position

3 weeks ago


St John's, Newfoundland and Labrador, Canada Sandman Hotel Group Full time

We are seeking a highly skilled Guest Services Manager to lead our front-of-house team at Sandman Hotel Group. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service, managing front office operations, and maintaining a positive and professional atmosphere.

Responsibilities:

  • Customer Service: Provide exceptional service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Office Operations: Manage the day-to-day activities of the front office, including check-in and check-out processes, room assignments, and key management.
  • Team Management: Lead and motivate a team of front desk agents, providing guidance, training, and feedback to ensure they are equipped to deliver exceptional service.
  • Problem-Solving: Anticipate and resolve any issues that may arise, such as guest complaints or equipment malfunctions.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless operations and exceptional customer service.

Requirements:

  • Previous Experience: A minimum of 2 years of experience in a front-of-house role, preferably in a hospitality setting.
  • Leadership Skills: Proven leadership skills, with the ability to motivate and guide a team.
  • Customer Service Skills: Excellent customer service skills, with the ability to handle guest complaints and issues in a professional manner.
  • Communication Skills: Effective communication skills, with the ability to communicate clearly and respectfully with guests, colleagues, and management.

Benefits:

  • Ongoing Training: Opportunities for ongoing training and development to enhance your skills and knowledge.
  • Competitive Compensation: Competitive compensation and benefits package, including a bonus structure based on performance.
  • Professional Development: Support for professional development, including mentorship and coaching opportunities.

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We are committed to providing a positive and professional atmosphere, and we welcome applications from qualified candidates who share our values.



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