Front Desk Representative
3 weeks ago
Job Title: Front Desk Agent
About the Role:
We are seeking a highly skilled and organized Front Desk Agent to join our team at Murray Premises Hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Requirements:
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
- Criminal record check
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
What We Offer:
- Dental plan
- Health care plan
- Vision care benefits
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