Senior IT Support Specialist

1 day ago


Montreal, Quebec, Canada Mpi Inc. Full time

Job Overview


Mpi Inc. is seeking a skilled MS Engineer 3rd Level to join our Operations division in Montreal.


This technical expert will be responsible for addressing escalated customer issues and involving themselves in customer design, engineering, and installations for servers, networking, Internet, and security services.



Responsibilities

  • Provide 3rd level technical support to resolve complex problems on internal and customer systems, including on-call support.
  • Act as the primary customer contact for all production customer systems.
  • Install, mount, and connect hardware for customers and internal teams.
  • Work on operating system and application installation and configuration.
  • Design networking systems, security, connectivity, and support specific applications and operating systems.
  • Maintain operating system and middleware application patch levels in accordance with product releases and fixes.
  • Troubleshoot and resolve customer issues, involve other team members as needed, and provide backup support for NOC Technicians and national Operations teams.
  • Participate in additional projects as required.


Required Skills and Qualifications

  • Bilingual English/French communication skills.
  • Certifications in Microsoft technologies, such as MCSE and MCDBA (2000/2003).
  • Strong knowledge and experience with SQL and Citrix.
  • Excellent communication and analytical skills.
  • An IT Diploma from a recognized institution or equivalent work experience.


Estimated Salary Range

$80,000 - $110,000 per year, based on experience and location.



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