IT Support Specialist
3 weeks ago
IT Unlock Consulting Inc. is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our internal clients, ensuring the proper functioning of our computer systems, and maintaining the security of our systems and data integrity.
Key Responsibilities:
- Provide technical support to employees.
- Ensure system application documentation is up to date.
- Assist in the development, maintenance, and administration of the network to ensure the needs of internal clients are met.
- Provide services, maintain, and keep an up-to-date inventory of all designated IT equipment.
- Advise and support users on the company's software.
- Establish user training plans and needs; prepare, organize, and deliver approved software training courses.
- Pay attention to data security in system operations and ensure user guides are updated.
- Provide guidance and training to users in response to encountered issues; direct users to company procedures.
- Organize and maintain an updated log of issues and solutions to be used by other technical support agents.
- Install printers and perform Windows updates.
- Provide basic technical support, particularly to less tech-savvy factory employees.
- Onboard new employees and create user accounts via the portal.
- Track and manage IT equipment inventory.
- Provide comprehensive technical support to the team.
- Ensure all equipment and IT systems are functioning properly.
Requirements:
- Resourcefulness, versatility, organizational skills, and a willingness to learn.
- Availability and ability to execute tasks efficiently.
- Demonstrates judgment, initiative, and creativity.
- Good communication skills.
- Strong work ethic.
- Good knowledge of IT systems.
- Experience in IT support.
- Knowledge of Office 365, Microsoft Exchange, Domain Controller, Office Suite, Ubiquity, HyperV Virtualization, VLAN, switch, NAS.
- Strong knowledge of the Microsoft 365 suite and the portal for creating users and domains.
- IP telephony (an asset).
- DEC in computer science.
- Full-time, 5 days per week.
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