Senior IT Support Specialist
4 weeks ago
Job Title: Senior IT Technician
Job Summary: We are seeking a highly skilled Senior IT Technician to join our team at Fed IT. As a Senior IT Technician, you will be responsible for managing incidents and requests submitted to the helpdesk, following up on tickets, and providing solutions to incidents or service requests.
Key Responsibilities:
- Manage incidents and requests submitted to the helpdesk
- Follow up on tickets from opening to closing
- Provide solutions to incidents or service requests in compliance with internal processing standards
- Contribute to identity and access management by creating or deleting user profiles and IT accounts
- Help manage the escalation of incidents and requests
- Document and analyze procedures and solutions
- Manage IT equipment as employees arrive and depart
- Oversee IT asset management and inventory
Requirements:
- AEC or DEC in computer science
- At least 8 years' experience in a similar position
- Mastery of the Office suite, particularly in an O365 environment
- Excellent knowledge of Microsoft Windows 10 and 11 systems, MS Office suites, desktops and laptops, smartphones, tablets, multifunction printers, videoconferencing services, and network environments
- Knowledge of Fortinet products is an asset
- Excellent customer service skills
- Strong analytical, troubleshooting, and problem-solving skills
- Strong communication, internal customer service, and relationship-building skills
What We Offer:
- Competitive salary
- Social benefits (group insurance, retirement savings, sick days)
- Flexible working conditions
- 3 weeks' holiday
Contact Information: You can find all our offers on www.fedit.ca
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