Senior IT Support Specialist

4 weeks ago


Montreal, Quebec, Canada Fed IT Full time

Job Title: Senior IT Technician

Job Summary: We are seeking a highly skilled Senior IT Technician to join our team at Fed IT. As a Senior IT Technician, you will be responsible for managing incidents and requests submitted to the helpdesk, following up on tickets, and providing solutions to incidents or service requests.

Key Responsibilities:

  • Manage incidents and requests submitted to the helpdesk
  • Follow up on tickets from opening to closing
  • Provide solutions to incidents or service requests in compliance with internal processing standards
  • Contribute to identity and access management by creating or deleting user profiles and IT accounts
  • Help manage the escalation of incidents and requests
  • Document and analyze procedures and solutions
  • Manage IT equipment as employees arrive and depart
  • Oversee IT asset management and inventory

Requirements:

  • AEC or DEC in computer science
  • At least 8 years' experience in a similar position
  • Mastery of the Office suite, particularly in an O365 environment
  • Excellent knowledge of Microsoft Windows 10 and 11 systems, MS Office suites, desktops and laptops, smartphones, tablets, multifunction printers, videoconferencing services, and network environments
  • Knowledge of Fortinet products is an asset
  • Excellent customer service skills
  • Strong analytical, troubleshooting, and problem-solving skills
  • Strong communication, internal customer service, and relationship-building skills

What We Offer:

  • Competitive salary
  • Social benefits (group insurance, retirement savings, sick days)
  • Flexible working conditions
  • 3 weeks' holiday

Contact Information: You can find all our offers on www.fedit.ca



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