Senior IT Support Specialist

3 weeks ago

Montreal, Quebec, Canada goeasy Full time
Job Title: Senior Regional IT Support Technician

At goeasy, we're on a mission to create better tomorrows for our employees. We're seeking a highly skilled Senior Regional IT Support Technician to join our team in Montreal, QC.

Job Summary:

We're looking for a technical expert to serve as the first point of contact for technical issues across all goeasy lines of business. As a Senior Regional IT Support Technician, you'll be responsible for managing support tickets, performing remote troubleshooting, and collaborating with internal teams to resolve technical problems.

Key Responsibilities:
  • Manage and resolve technical issues for all goeasy lines of business
  • Perform remote troubleshooting and diagnostic techniques
  • Collaborate with internal teams to resolve technical problems
  • Record and track technical issues and their resolution
  • Communicate with internal stakeholders on technical issues and resolutions
  • Provide technical support and training to new field users
Requirements:
  • 5+ years' experience in IT and Infrastructure
  • Proven experience as an IT Specialist/Help Desk or other customer support role
  • Experience with Windows 10 & 11, M365, Active Directory, and ITSM ticketing systems
  • Experience with SCCM and Intune is a strong asset
  • Good understanding of computer systems, printers, Voice-over-IP, network, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Fully bilingual in English and French
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
Why Work for goeasy?

At goeasy, we're committed to creating a workplace culture that values diversity, inclusion, and equal opportunity employment. We believe that our employees are our greatest asset, and we're dedicated to providing a supportive and inclusive environment that allows everyone to thrive.

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