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IT Support Specialist

2 months ago

Montreal, Quebec, Canada IT UNLOCK CONSULTING INC. Full time
Job Title: IT Support Specialist

IT Unlock Consulting Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our internal clients, ensuring the proper functioning of our computer systems and maintaining the security of our data.

Key Responsibilities:
  • Provide technical support to employees via phone, email, or in-person.
  • Ensure system and application documentation is up-to-date.
  • Assist in the development, maintenance, and administration of our network to meet the needs of our internal clients.
  • Provide services, maintain, and keep an up-to-date inventory of all designated IT equipment.
  • Advise and support users on our company's software, including troubleshooting first-level issues and liaising with network managers for third-level issues.
  • Establish user training plans and needs, prepare, organize, and deliver approved software training courses.
  • Pay attention to data security in system operations and ensure user guides are updated.
  • Provide guidance and training to users in response to encountered issues, direct users to company procedures.
  • Organize and maintain an updated log of issues and solutions to be used by other technical support agents.
  • Install printers and perform Windows updates.
  • Provide basic technical support, particularly to less tech-savvy factory employees.
  • Onboard new employees and create user accounts via the portal.
  • Track and manage IT equipment inventory.
  • Provide comprehensive technical support to the team.
  • Ensure all equipment and IT systems are functioning properly.
Requirements:
  • Resourcefulness, versatility, organizational skills, and a willingness to learn.
  • Availability and ability to execute tasks efficiently.
  • Demonstrates judgment, initiative, and creativity.
  • Good communication skills.
  • Strong work ethic.
Technical Skills:
  • Good knowledge of IT systems.
  • Experience in IT support.
  • Knowledge of Office 365, Microsoft Exchange, Domain Controller, Office Suite, Ubiquity, HyperV Virtualization, VLAN, switch, NAS.
  • Strong knowledge of the Microsoft 365 suite and the portal for creating users and domains.
  • IP telephony (an asset).
Education:

DEC in computer science.

Full-time, 5 days per week.