IT Support Specialist
4 weeks ago
Job Summary:
IT Unlock Consulting Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our internal clients. You will ensure the proper functioning of our computer systems and help maintain the security of our systems and data integrity.
Key Responsibilities:
Provide IT support to employees
Ensure system application documentation is up to date
Assist in the development, maintenance, and administration of the network to ensure the needs of internal clients are met
Provide services, maintain, and keep an up-to-date inventory of all designated IT equipment
Advise and support users on the company's software
Establish user training plans and needs; prepare, organize, and deliver approved software training courses
Pay attention to data security in system operations and ensure user guides are updated
Provide guidance and training to users in response to encountered issues; direct users to company procedures
Organize and maintain an updated log of issues and solutions to be used by other technical support agents
Install printers and perform Windows updates
Provide basic technical support, particularly to less tech-savvy factory employees
Onboard new employees and create user accounts via the portal
Track and manage IT equipment inventory
Requirements:
DEC in computer science
Full-time, 5 days per week
Technical Skills:
Good knowledge of IT systems
Experience in IT support
Knowledge of Office 365, Microsoft Exchange, Domain Controller, Office Suite, Ubiquity, HyperV Virtualization, VLAN, switch, NAS
Strong knowledge of the Microsoft 365 suite and the portal for creating users and domains
IP telephony (an asset)
About Us:
IT Unlock Consulting Inc. is at the forefront of digital transformation, leveraging our deep expertise to address multifaceted IT challenges. We are a team of seasoned professionals who stand ready to architect and deliver bespoke solutions tailored to your business needs.
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