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Content Strategist for Global Software Solutions

2 months ago

Toronto, Ontario, Canada CaseWare Full time

**About CaseWare:**

We are a leading provider of innovative software solutions for accounting, financial reporting, and compliance.

**Job Title:** Content Strategist for Global Software Solutions

**Estimated Salary Range:** $80,000 - $110,000 per annum (depending on experience)

**Job Description:**

**Overview:** We are seeking an experienced Content Strategist to join our team. As a key member of our content development team, you will play a vital role in creating high-quality, user-focused content that enhances the user experience for our global audience.

**Key Responsibilities:**

  1. Create technical content, including UX microcopy, in-app walkthrough guides using Pendo, long-form articles for the Cloud Help Center, and instructional video tutorials.
  2. Take the initiative to identify and fix critical content issues. Lead content discussions and ensure high-quality, accessible, and easily understood documentation.
  3. Work closely with product management, UX design, development, and marketing teams to align content strategies with product standards. Use Agile methodologies and JIRA for task tracking and project management.
  4. Contribute to the creation of content guidelines and localization practices. Actively participate in discussions around product features and new initiatives.
  5. Engage in peer reviews, provide constructive feedback, and implement enhancements based on performance metrics and user feedback. Participate in content auditing and contribute to the development of metrics for tracking content performance.
  6. Mentor junior writers, share best practices, and promote a culture of learning and collaboration. Lead content projects with a focus on delivering high-quality outcomes.
  7. Stay current with advancements in AI, machine learning, localization, accessibility, and UX content trends. Propose and implement new content practices as appropriate.
  8. Manage content requests from various teams, prioritize workload, and ensure timely delivery while adapting to changing requirements.

**Requirements:**

  • At least 3 years of experience in content development, technical writing, or a related field, preferably in a SaaS environment.
  • Familiarity with content management systems like MadCap Flare and in-app guidance tools such as Pendo.
  • Basic knowledge of HTML, CSS, cloud infrastructure, DevOps practices, and CI/CD pipelines.
  • Proficient in using Agile tools like JIRA for work management and tracking.
  • Exceptional English language skills, with the ability to convey complex information clearly and effectively.
  • Strong attention to detail and organizational skills, capable of managing multiple tasks and priorities in a fast-paced environment.
  • Ability to work independently and thrive in an environment with ambiguity and changing priorities.
  • Proven ability to work cross-functionally with diverse teams and stakeholders.

**What You Will Bring:**

We are looking for a skilled and detail-oriented individual who can bring their expertise to our team. If you have a passion for creating high-quality content and a knack for working collaboratively, we want to hear from you

**Benefits:**

  • Making a meaningful impact on the user experience for thousands of global users.
  • Ongoing opportunities for continuous learning and professional growth.
  • A collaborative and inclusive work environment that values diversity and creativity.
  • A flexible hybrid work model that balances remote work with in-person collaboration.