Transcription Specialist, Court Services Liaison

3 weeks ago

Vancouver, British Columbia, Canada Veritext Legal Solutions Full time
Job Overview:

Veritext Legal Solutions seeks a skilled Transcription Services Specialist, Court Services to play a pivotal role in managing all aspects of preparing appeal transcripts and briefs for the provincial Court of Appeal. As a key member of our team, you will be responsible for providing exceptional service to our clients while ensuring compliance with the highest standards of quality and accuracy.

Key Responsibilities:
- Preparing appeal transcripts, books, factums, and briefs for the British Columbia Court of Appeal
- Preparing rulings and reasons for judgment for the British Columbia Supreme Court
- Preparing audio files for transfer using software such as Hightail
- Accepting and coordinating transcription orders as needed
- Providing clients with estimates for transcription orders as needed
- Receiving, downloading, and reviewing audio, paperwork, and other files
- Assigning work to transcriptionists and ensuring that transcriptionists have access to audio, paperwork, files, and templates to complete transcription work as needed
- Working collaboratively with Veritext colleagues, exhibiting Veritext Values
- Ensuring that all client (internal and external) communications are handled in a professional, timely, and courteous manner
- Communicating necessary information timely, accurately, and effectively, and reporting incidents to management
- Welcoming new projects and ideas; continuously working to enhance job knowledge while bringing value to the role
- Taking ownership of work; following through until final resolution

Requirements:
- 3+ years of related experience
- Proficient with style/format provisions of the BC Court Transcription Manual for provincial, supreme, and appeal court proceedings
- Extensive experience preparing appeal transcripts, books, factums, and briefs for the BC Court of Appeal
- Experience with Hightail and/or ipSwitch for audio file transfer
- Strong vocabulary and research skills specific to case law citations
- Experience preparing rulings and reasons for judgment for the BC Supreme Court
- Enhanced Provincial (British Columbia) Security Screening will be required
- Thriving in a fast-paced work environment with competing and often complex priorities
- Experience assigning large volumes of work to independent contractors
- Experience working collaboratively with Court Clerks, Justices of the Peace, Sheriffs, Judges, Registry Clerks, Lawyers, and members of the public to ensure accessibility to the justice system
- Experience with delivering exceptional customer service
- Expert level Word and Adobe Acrobat Pro skills
- Previous experience working with BC Courts A2A (electronic court system for official transcripts)
- Possessing excellent written and verbal communication skills
- Customer service oriented with strong interpersonal skills
- Dedicated professional with the ability to respond to requests promptly and accurately
- Detail oriented, organized, and able to multitask
- Proactive and motivated with strong problem-solving and follow-up skills
- Able to work both independently and with a team

Benefits:
- Competitive compensation and total rewards package
- Extended health coverage that includes medical, dental, and vision benefits
- Hybrid or remote work structure (depending on business needs)
- Paid Time Off
- 3 personal/float days
- Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high-quality support from board-certified psychiatrists and licensed psychologists/therapists (app-based, virtual counseling, daily emails, live, and on-demand content, and more)
- Matched RRSP to help you save for your future
- Learning and development opportunities to advance both personally and professionally
- Veritext Summer Camp – a fun-filled culture building and learning experience
- Generous employee referral program, tuition reimbursement program, employee contests, social opportunities, and more

At Veritext, we are committed to cultivating a vibrant community based on collaboration, innovation, creativity, and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. We embrace diversity, equity, and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status.

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