Transcription Services Specialist, Court Services
4 weeks ago
Veritext Legal Solutions is seeking a highly skilled Transcription Services Specialist, Court Services to join our team. As a key member of our team, you will play a pivotal role in managing all aspects of preparing appeal transcripts and briefs for the provincial Court of Appeal.
Key Responsibilities:- Prepare appeal transcripts, books, factums, and briefs for the British Columbia Court of Appeal.
- Prepare rulings and reasons for judgment for the British Columbia Supreme Court.
- Prepare audio files for transfer using software such as Hightail.
- Accept and coordinate transcription orders as needed.
- Provide clients with estimates for transcription orders as needed.
- Receive, download, and review audio, paperwork, and other files.
- Assign work to transcriptionists and ensure they have access to audio, paperwork, files, and templates to complete transcription work as needed.
- Work collaboratively with Veritext colleagues, exhibiting Veritext Values.
- Ensure all client (internal and external) communications are handled in a professional, timely, and courteous manner.
- Communicate necessary information timely, accurately, and effectively, and report incidents to management.
- Welcome new projects and ideas; continuously work to enhance job knowledge while bringing value to the role.
- Take ownership of your work; follow through until final resolution.
- 3+ years of related experience.
- Proficient with style/format provisions of the BC Court Transcription Manual for provincial, supreme, and appeal court proceedings.
- Extensive experience preparing appeal transcripts, books, factums, and briefs for the BC Court of Appeal.
- Experience with Hightail and/or ipSwitch for audio file transfer.
- Strong vocabulary and research skills specific to case law citations.
- Experience preparing rulings and reasons for judgment for the BC Supreme Court.
- Enhanced Provincial (British Columbia) Security Screening will be required.
- Thrive in a fast-paced work environment with competing and often complex priorities.
- Experience assigning large volumes of work to independent contractors.
- Experience working collaboratively with Court Clerks, Justices of the Peace, Sheriffs, Judges, Registry Clerks, Lawyers, and members of the public to ensure accessibility to the justice system.
- Experience with delivering exceptional customer service.
- Expert-level Word and Adobe Acrobat Pro skills.
- Previous experience working with BC Courts A2A (electronic court system for official transcripts).
- Must possess excellent written and verbal communication skills.
- Customer service-oriented with strong interpersonal skills.
- Dedicated professional with the ability to respond to requests promptly and accurately.
- Must be detail-oriented, organized, and able to multi-task.
- Proactive and motivated with strong problem-solving and follow-up skills.
- Must be able to work both independently and with a team.
- Competitive compensation and total rewards package.
- Extended health coverage that includes medical, dental, and vision benefits.
- Hybrid or remote work structure (depending on business needs).
- Paid Time Off.
- 3 personal/float days.
- Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high-quality support from board-certified psychiatrists and licensed psychologists/therapists (app-based, virtual counseling, daily emails, live and on-demand content, and more).
- Matched RRSP to help you save for your future.
- Learning and development opportunities to advance both personally and professionally.
- Veritext Summer Camp – a fun-filled culture building and learning experience.
- Generous employee referral program, tuition reimbursement program, employee contests, social opportunities, and more.
Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity, and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity, and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.
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