Console Security Operator Position

2 days ago


Ottawa, Ontario, Canada Paladin Security Full time
Job Overview

We are seeking a skilled Console Security Operator to join our team at Paladin Security.

Salary Information

The estimated salary for this position is $19.05 per hour, paid for working Continental Rotation 0730-1930/1930-0730 shifts.

Job Responsibilities
  • Dispatch alarm and occurrence responses in a timely and effective manner.
  • Coordinate scheduling changes, book-offs, and other operational tasks with precision.
  • Document all information into comprehensive reports, ensuring accuracy and attention to detail.
  • Evaluate situations and escalate them to stakeholders as required.
  • Maintain necessary procedures in emergency situations such as bomb threats, fires, and break-ins.
  • Liaise with local emergency services and client personnel to ensure seamless communication.
  • Provide briefings to management, supervisors, and staff on various topics as needed.
Required Skills and Qualifications
  • Experience in a control room environment with CCTV and Access Card Systems.
  • A valid security license for the province of Ontario.
  • A valid (WSIB-approved) First Aid Certificate Level C.
  • Ability to provide proof of two COVID-19 vaccinations upon hiring.
  • Availability to work Continental Rotation 0730-1930/1930-0730 shifts.
  • Functional ability with Windows operating systems and Microsoft Office software.
  • Familiarity with Tracktik is considered an asset.
  • Superior customer service and professionalism skills.
  • Above-average English communication skills, both verbal and written.
  • Ability to function independently and multitask effectively in a dynamic environment.
  • A high school diploma or equivalent.
  • Prior experience in operations centers or mobile driver positions would be considered an asset.
  • Certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB) are mandatory; applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to onboarding training.


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