Security Console Operator

4 days ago


Ottawa, Ontario, Canada Paladin Security Full time

Job Description:

As a Console Operator at Paladin Security, you will be the first point of contact for our clients and stakeholders. You will be responsible for dispatching alarm and occurrence responses, coordinating scheduling changes, and documenting all information into comprehensive reports.

Responsibilities:

  • Respond to alarms and occurrences in a timely and professional manner
  • Coordinate scheduling changes and book-offs with team members
  • Document all information into comprehensive reports
  • Escalate situations to stakeholders as required
  • Liaise with local emergency services and client personnel
  • Provide briefings to management, supervisors, and staff as required

Requirements:

  • Experience in a control room with CCTV and Access Card System
  • Valid Security License for the province of Ontario
  • Valid First Aid Certificate Level C
  • Ability to provide minimum proof of 2 COVID-19 Vaccinations upon hiring
  • Available to work Continental Rotation 0730-1930/1930-0730
  • Functional ability with the Windows operating system and Windows Office software such as Excel and Word
  • Familiarity with Tracktik is considered an asset
  • Superior customer service and professionalism
  • Above average English communication skills, both verbal and written


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