Security Console Operator

4 weeks ago


Ottawa, Ontario, Canada Paladin Security Full time
Job Title: Security Console Operator

Paladin Security is seeking a highly skilled and experienced Security Console Operator to join our team. As a Security Console Operator, you will be responsible for dispatching alarm and occurrence responses, coordinating scheduling changes, and documenting all information into comprehensive reports.

Key Responsibilities:
  • Dispatching alarm and occurrence responses
  • Coordinating scheduling changes, book-offs, etc.
  • Documenting all information into comprehensive reports
  • Escalating situations to stakeholders as required
  • Ensuring necessary procedures are followed in the event of emergencies
  • Liaising with local emergency services and client personnel
  • Providing briefings to management, supervisors, and staff as required
  • Patrolling
Requirements:
  • Experience in a control room with CCTV and Access Card System
  • Valid Security License for the province of Ontario
  • Valid First Aid Certificate Level C
  • Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
Skills and Knowledge:
  • Functional ability with the Windows operating system and Windows Office software
  • Ability to multitask and prioritize tasks
  • Familiarity with Tracktik is considered an asset
  • Superior customer service and professionalism
  • Above average English communication skills, both verbal and written; French is considered a strong asset
  • Ability to function independently and multi-task effectively in a dynamic environment

Paladin Security is committed to providing a safe and friendly work environment. We believe in promoting from within, respecting people and their differences, and providing high-quality service. If you have the skills and experience we're looking for, we encourage you to apply.



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