Console Operator

1 month ago


Ottawa, Ontario, Canada Paladin Security Full time
Role Summary

Paladin Security is seeking a skilled Console Operator to join our team. As a critical member of our operations center, you will be responsible for dispatching alarm and occurrence responses, coordinating scheduling changes, and documenting all information into comprehensive reports.

Key Responsibilities

• Respond to alarm and occurrence responses in a timely and efficient manner

• Coordinate scheduling changes, book-offs, and other requests as needed

• Maintain accurate and detailed records of all incidents and responses

• Escalate situations to stakeholders as required, ensuring effective communication and resolution

• Collaborate with local emergency services and client personnel to ensure seamless incident response

Requirements

• Experience in a control room environment with CCTV and access card systems

• Valid Security License for the province of Ontario

• Valid WSIB-approved First Aid Certificate Level C

• Ability to provide proof of 2 COVID-19 vaccinations upon hiring

• Familiarity with Windows operating system and Microsoft Office software

• Superior customer service and professionalism

• Above-average English communication skills, both verbal and written

• Ability to work independently and effectively in a dynamic environment

• High School Diploma or equivalent

What We Offer

Paladin Security is committed to providing a safe and inclusive work environment. We offer a comprehensive benefits package, including medical insurance, life insurance, dental insurance, vision insurance, paid vacation, paid sick days, and paid holidays. We are an equal opportunities employer and welcome applications from diverse candidates.

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