Help Desk Specialist

1 month ago


Richmond, British Columbia, Canada Electrical & Automation Industry Careers Full time

About Our Company:



ECS Electrical Cable Supply Ltd. is a leading provider of electrical cable supply solutions in the automation industry.



We are seeking an experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing daily support for software and hardware issues to ECS employees, ensuring prompt assistance with technical problems.



Key Responsibilities:


  • Support and troubleshoot RingCentral Phone System and Salesforce applications
  • Assist with application updates and software troubleshooting
  • Create IT instructions and guidelines
  • Manage IT equipment purchasing and vendor relations
  • Monitor and maintain overall IT infrastructure
  • Document IT processes and policies
  • Participate in warehouse activities and support cycle counts


Required Qualifications and Experience:


  • 2+ years of direct experience as an end-user support technician
  • Proficiency in Microsoft Office and Teams
  • Strong knowledge of Windows and macOS operating systems
  • Experience with troubleshooting hardware issues
  • Ability to work independently and manage multiple priorities
  • Experience with RingCentral and Salesforce is an asset
  • Bachelor's degree in computer science or equivalent


What We Offer:


  • Comprehensive Dental Care
  • Extended Health Care
  • Vision Care
  • RRSP with employer match after one year
  • On-site parking
  • Employee Assistance Program


Salary and Benefits:

The salary range for this position is $65,000.00 to $70,000.00 (Full-Time) per annum, plus a comprehensive benefits package including dental care, extended health care, vision care, and RRSP matching.


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