Retail Director

4 weeks ago

Montreal, Quebec, Canada Accor Hotels Full time

Job Summary

The Director of Retail role is a key leadership position responsible for managing retail stores on property. This individual will be accountable for delivering sales plans through effective management of store and operational tasks.

Key Responsibilities

  • Building High Performing Teams
    • Attract, hire, develop, inspire, and retain top leadership talent through engaging leadership.
    • Coach, develop, and maximize the success and selling potential of all retail leadership colleagues and sales associates.
    • Coach, develop retail buying professionals, merchandising, and Retail Distribution Center teams through engaging leadership.
    • Set and reinforce clear and aligned expectations, performance, results, and accountability with all retail leaders.
  • Selling Effectiveness
    • Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all initiatives.
    • Ensure team communication; reinforcing that retail leadership at every level are focused and accountable to selling.
    • Develop and grow a highly satisfied and loyal customer base through team follow-up and accountability.
    • Develop and drive company selling strategies that will be implemented by the retail leadership team.
    • Develop shopping experience and guest initiatives.
  • Operational Excellence
    • Positively communicate outlet sales goals, budget, ADS, UPT, CES, promotions, and incentives to the team.
    • Proactive outlet operation execution (business preparation, management coverage, communication).
    • Accountability of all outlet financials – labor management, control costs, food cost, beverage cost, COS, all operating expenses, P&L.
    • Strategic inventory management in partnership with the Retail Storeroom Manager and buying team.
    • Conduct and oversee update floor sets and product change over in outlets based on needs of the business and seasonal periods.
    • Act as manager on duty, when scheduled, address guest concerns, vendor concerns, maintenance issues.
    • Conduct morning and afternoon pre-shift meetings evolving the content and agenda of the meeting.
    • Continue development of policies and procedures.
    • Continue to develop loss prevention and safety programs and training evolving to current needs.
    • Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.

Requirements

  • 5+ years retail sales management experience.
  • 3+ years merchandising manager experience.
  • 3+ years retail planning and buying experience.
  • Must be fluent in Dayforce, Excel, Word, PowerPoint, Publisher, POS.
  • Must have Maricopa County Manager Food Handlers Card and AZ Liquor Manager Server Certification.
  • Proven ability to drive sales results through a strong level of business acumen.
  • Demonstrated success in talent development/management.
  • Strong communication skills and ability to foster a customer-focused selling culture.
  • Availability for varied weekly shifts including weekend, closing, and peak shifts.

About Accor Hotels

Accor Hotels is a worldwide leader in the hospitality industry, welcoming you as you are and offering a job that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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