Senior Delivery Manager

1 day ago

Old Toronto, Ontario, Canada Robots and Pencils Full time
Job Title: Senior Delivery Manager

We are seeking a highly experienced and skilled Senior Delivery Manager to join our team at Robots and Pencils. As a key member of our delivery team, you will be responsible for leading and managing a team of delivery leads and individual contributors to ensure exceptional delivery quality.

Key Responsibilities:
  • Manage a large group of up to 40 individual contributors and multiple Delivery Leads
  • Own every aspect of an individual's experience with the company, including project assignments, career growth, performance reviews, compensation & promotions, and off-boarding where necessary
  • Provide support and coaching to a set of Delivery Leads, coaching them to be effective leaders in their own right
  • Own interviewing, hiring decisions, & talent onboarding to R&P for everyone on your team
  • Work closely with Resource Management to support proper bench expertise and size
  • Conduct skill & culture interviews to ensure proper project & team fit
  • Structure and staff delivery teams with the optimal mix of skills and experience needed to be successful
  • Monitor and mitigate project delivery risks, removing delivery blockers and serving as an escalation point for clients
  • Implement delivery process standards and best practices
  • Partner with our Sales & Client Success teams by surfacing and supporting account growth opportunities
Requirements:
  • Bachelor's degree or equivalent
  • 12+ years of product strategy or agile development
  • 10+ years leading multi-stakeholder and complex initiatives with multi-disciplinary, cross-geography teams
  • 8+ years managing individuals in all stages of the talent lifecycle
  • 8+ years consulting/professional services and/or product experience
  • Experience with leading 3+ large scale end-to-end transformation projects or programs
  • Experience with project tracking systems such as Jira, Trello etc.
  • Currently holds or actively pursuing a professional certification such as Project Management Professional (PMP) or Certified ScrumMaster (CSM)
Preferred Qualifications:
  • Self-starter who can make judgment calls on priorities
  • Can inspire others and influence without persuasion
  • Comfortable collaborating across teams outside of primary domain
  • Experienced with and comfortable in client-facing situations
  • Can train others in their skillset and is open to knowledge sharing
  • Passionate about leading others and developing thought leadership
  • Embraces a challenge and enjoys navigating ambiguity to solve complex problems
  • Can multi-task on multiple priorities, remaining effective across the board

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