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Help Desk Specialist

2 months ago

Edmonton, Alberta, Canada Voyager Systems Corp. Full time
Job Title: Deskside Support Technician

We are seeking a skilled Deskside Support Technician to join our team at Voyager Systems Corp.

Job Summary:

The successful candidate will provide technical support to our clients, resolving issues with computer systems and software. This is a challenging role that requires strong problem-solving skills, attention to detail, and excellent communication skills.

Key Responsibilities:
  • Respond to user inquiries and resolve technical issues with computer systems and software
  • Consult technical manuals and other resources to research and implement solutions
  • Provide training and guidance to users on how to use computer systems and software
  • Collect and maintain a log of problems and solutions for future reference
  • Participate in the development and implementation of new software and applications
  • Supervise and mentor junior technical support staff
Requirements:
  • Post-secondary education in a related field (e.g. computer science, information technology)
  • 1-2 years of experience in a technical support role
  • Excellent problem-solving and communication skills
  • Ability to work under pressure and meet deadlines
  • Organizational and time management skills
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and a cover letter, to [insert contact information].