Exceptional Customer Experience Representative

3 days ago


Winnipeg, Manitoba, Canada Boyd Autobody & Glass Full time
About the Role

We are seeking an Automotive Repair Support Specialist to join our team at Boyd Autobody & Glass. This role is critical in delivering exceptional customer experience and requires strong organizational and communication skills.

Responsibilities:

  • Implement and maintain the company's WOW plan.
  • Coordinate appointments for vehicle repair using ASE schedules and scripting.
  • Process insurance assignments and obtain necessary repair documentation.
  • Compile RO work packets with quality control checklists and other relevant documents.
  • Communicate effectively with customers and insurance partners using ASE.
  • Verify car rental information and update ASE records accordingly.
  • Monitor ARMS systems to ensure accurate vehicle tracking.

Requirements:

A high school diploma is mandatory, along with a minimum of 1 year's experience in a related field. Preference is given to candidates with prior experience in auto body or customer service roles.

Key Qualifications:

  • Multitasking and time management skills.
  • Detailed-oriented with high accuracy standards.
  • Basic computer skills and knowledge of office equipment.

Compensation Information:

$36,000 - $38,000 annually, based on skill level, education, and experience.



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