Customer Service Representative
1 week ago
About Calm Air International LP
Calm Air International LP is a regional airline serving the Northern part of Central Canada, operating frequent daily scheduled passenger and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut.
Job Title: Customer Service Representative
We are seeking highly motivated and well-organized individuals to join our team as Customer Service Representatives. As a Customer Service Representative at Calm Air, you will provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights.
Key Responsibilities:
- Provide curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
- Make and change flight reservations in the computerized reservation system
- Check in passengers and their baggage
- Calculate and charge any additional fees if applicable
- Issue boarding passes, itineraries, and seating assignments as necessary
- Assist pre-boarding passengers to ensure safe movement to and from the aircraft
- Provide information on fares, flight schedules, and routes in person or over the telephone
- Facilitate the safe movement of passengers between aircraft and terminal buildings
Requirements:
- High school diploma or general education degree (GED) an asset
- Ability to learn a computerized reservation system
- Basic computer skills (word, excel, office)
- Knowledge of an airline's operations an asset
- Exceptional customer service skills
- Ability to work independently or in a team setting
- Ability to work efficiently and accurately under pressure
- Owning transportation to and from work
- Maintaining an Enhanced Security Clearance qualification
Benefits:
- Estimated Salary: $45,000-$60,000 per year based on location and experience
- Registered Pension Plan starting at 5% matched after one year of employment
- Comprehensive Group Benefit Plan available upon hire with the exception of dental coverage which has a three-month wait period
- Three weeks vacation after one year
- Airline travel and freight privileges
- Corporate and family events
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