Customer Service Expert for Manufacturing

2 weeks ago


Montreal, Quebec, Canada Fed Supply Full time
Job Title: Customer Service Expert for Manufacturing

About Us: Fed Supply, an employment agency specializing in supply chain and logistics, is committed to excellence. We offer temporary and permanent jobs in the Greater Montreal area.

Our Team: Our team of experts in supply chain and logistics speaks your language and evolves in your world. We are a growing company where your ideas matter.

The Job: As a Customer Service Representative, you will be the ambassador of customer service, ensuring an exceptional experience for both standard and custom products, especially in the field of process automation.

Your Daily Mission:
• Accurately process customer orders (quantities, prices, part numbers) within optimal timeframes.
• Verify purchase orders to ensure they align with our quotes.
• Address customer inquiries and resolve issues with professionalism and a smile, via phone or email.
• Collaborate with planning and operations teams to manage backorders and delivery timelines.
• Review return requests, approve those that meet criteria, and handle associated credits/debits.
• Build strong relationships with clients, providing quick, courteous, and precise service at every interaction.

Why Join Us?
• A friendly and stimulating work environment.
• The chance to be part of a cohesive and proactive team.
• A growing company where your ideas matter.

Your Skills and Qualifications:
• 3 to 5 years customer service experience within a manufacturing environment.
• Ability to learn product information quickly.
• Ability to prioritize and multi-task.
• Excellent written and oral communication skills.
• Attention to detail with strong documentation and follow-up skills.
• Strong knowledge of ERP/order management systems.
• Experience with Microsoft Office 365 products especially Outlook.

Salary: $55,000 - $65,000 per year, depending on experience.

Bilingualism: Bilingualism is essential (spoken and written French and English), as the position requires daily interactions with colleagues, clients, and international partners who do not speak French.

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