Service Department Supervisor

3 days ago


Montreal, Quebec, Canada Capmatic ltée Full time

Overview

Capmatic ltée is seeking a highly skilled Service Department Supervisor to oversee our mechanical manufacturing team. As a key member of our team, you will be responsible for ensuring the efficient delivery of after-sales service and parts activities to our customers.

Key Responsibilities

  • SUPERVISE AND COORDINATE THE DAILY ACTIVITIES OF THE SERVICE TEAM, ENSURING THE SMOOTH OPERATION OF ALL AFTER-SALES SERVICE AND PARTS ACTIVITIES.
  • COORDINATE WITH CUSTOMERS TO PLAN AND EXECUTE SERVICE CALLS, MONITORING AND REVIEWING REPORTS FROM SERVICE TECHNICIANS.
  • ENSURE THAT MANUFACTURING PROCEDURES ARE PERFORMED ACCORDINGLY, FOLLOWING PROTOCOLS AND PROCESSES TO MAINTAIN EFFICIENCY AND PRODUCTIVITY.

Requirements

  • 10 YEARS OF EXPERIENCE IN CUSTOMER SERVICE, WITH A STRONG UNDERSTANDING OF MECHANICAL DRAWINGS AND CONCEPTS.
  • 5 YEARS OF EXPERIENCE SUPERVISING STAFF, WITH A PROVEN TRACK RECORD OF LEADING HIGH-PERFORMANCE TEAMS.
  • EXPERIENCE WITH ERP OR MRP SYSTEMS IS AN ASSET, ALONG WITH BILINGUAL SKILLS.
  • MUST HAVE EXPERIENCE OR EDUCATION IN MECHANICAL MANUFACTURING.

Benefits

We offer a competitive salary of $120,000 per year, commensurate with experience, plus benefits and opportunities for professional growth and development.



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