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ServiceNow Discovery and CMDB Specialist
2 months ago
About the Role
We are seeking a highly skilled Technical Specialist Advisory to join our ServiceNow team at Scotiabank. As a key member of our team, you will be responsible for the development, maintenance, and support of our enterprise ServiceNow application.
Key Responsibilities
- Develop, maintain, and support the enterprise ServiceNow application in a fast-paced environment.
- Focus on the ServiceNow Discovery and Configuration Management Database (CMDB) modules, working closely with the CMDB and Discovery Lab Lead.
- Participate in solution design discussions with peers and internal customers.
- Manage ServiceNow Discovery and CMDB deployment and support.
- Assist as first and second-level support for the ServiceNow Discovery and CMDB implementation.
Requirements
- 3-5 years of System Administration or development experience with ServiceNow.
- 3+ years of hands-on experience troubleshooting issues and developing solutions within the ServiceNow platform.
- 2+ years of hands-on working experience as a member of a medium or large-sized help desk.
- Certified ServiceNow System Administrator certification or training.
- ITIL Foundation certification or training.
- University and/or College in Computer Science or related disciplines.
- Experience with System Development Life Cycle and Test methodology.
- Ability to do research and development of new ways to leverage the ServiceNow Platform.
- Strong analytical skills to review Import payloads, monitor integrations, and discovery schedules.
What We Offer
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits.
Working Conditions
This is a hybrid role, with the possibility of occasional overtime and on-call support.
