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Technical Specialist Advisory ServiceNow

1 month ago

Toronto, Ontario, Canada Scotiabank Full time
Job Title: Technical Specialist Advisory, ServiceNow

Scotiabank is seeking a highly skilled Technical Specialist Advisory, ServiceNow to join our team. As a key member of our Service Management Technology (SMT) team, you will be responsible for the development, maintenance, and support of our enterprise ServiceNow application.

About the Role

This is a unique opportunity to work with a leading bank in the Americas, where you will be part of a small, empowered team focused on ServiceNow Discovery and the configuration management database (CMDB). Your primary focus will be on day-to-day operations, new project initiative involvement, and stability of the existing deployed modules.

Key Responsibilities
  • Develop, maintain, and support the enterprise ServiceNow application
  • Work closely with the technical lead and architects to design solutions and implement ServiceNow Discovery and CMDB
  • Manage ServiceNow Discovery and CMDB deployment and support
  • Assist as first and second-level support for the ServiceNow Discovery and CMDB implementation
  • Participate in solution design discussions with peers and internal customers
Requirements
  • 3-5 years of System Administration or development experience with ServiceNow
  • 3+ years of hands-on experience troubleshooting issues and developing solutions within the ServiceNow platform
  • 2+ years of hands-on working experience as a member of a medium or large-sized help desk
  • Certified ServiceNow System Administrator certification or training
  • ITIL Foundation certification or training
  • University and/or College in Computer Science or related disciplines
What We Offer
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits

Scotiabank is committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.