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ServiceNow CMDB Specialist
1 month ago
ServiceNow CMDB Specialist
About the Role
We are seeking a highly skilled ServiceNow CMDB Specialist to join our team at Ward Technology Talent Inc. As a key member of our IT Service Management team, you will be responsible for leading the implementation and management of our ServiceNow Configuration Management Database (CMDB) solution.
Key Responsibilities
- Engage with business functions across the organization to build their service management practice and service delivery model.
- Lead the IT Service Management processes in close collaboration with other ITSM Specialists to drive IT efficiency and effectiveness across the organization.
- Responsible for building implementation plans, ensuring all technical and non-technical resources are in place for a successful implementation and management.
- Continually assess the effectiveness of the processes and proactively research best practices.
- Responsible for establishing and meeting the key performance indicators and provide continual improvement recommendations to senior management.
- Serve as a primary and backup focal for one or more of the following processes: Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, Request Management.
Requirements
- Certification in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support.
- Strong experience in ServiceNow CMDB Administration and Asset Management is required.
- 5+ years' experience leading and managing ITSM processes.
- Demonstrated experience in ServiceNow is a must.
- Excellent communication and leadership abilities.
- Previous vendor/supplier management experience.
- Knowledge of business analysis and planning process.
- Project management capabilities.
What We Offer
At Ward Technology Talent Inc., we offer a dynamic and challenging work environment that fosters growth and development. If you have the skills and experience required for this role, please submit a MS Word copy of your resume ASAP.
