ServiceNow CMDB Process Engineer and Business Analyst

4 weeks ago

Toronto, Ontario, Canada Spirit Omega Inc. Full time
Job Title: ServiceNow CMDB Process Engineer and Business Analyst

Job Summary:
At Spirit Omega Inc., we are seeking a highly skilled ServiceNow CMDB Process Engineer and Business Analyst to join our team. As a key member of our professional services team, you will be responsible for interfacing with our customers, managing their requirements, and crafting stories across CMDB and ITOM spaces in ServiceNow.

Key Responsibilities:
1. Collaborate with customers to understand their needs and develop solutions that meet their requirements.
2. Utilize SAFE Agile methodologies to track work items and ensure timely completion.
3. Assist in setting up CMDB components and relationships according to the ServiceNow Common Service Data Model.
4. Configure and run ServiceNow reports, dashboards, and exports as per customer requirements.
5. Participate in testing and validation of acceptance criteria and act as a customer advocate for requirements.
6. Opportunities to participate in development work in the areas of CMDB, Discovery, Service Mapping, and development of Catalog forms for registration.

Qualifications:
1. Minimum 3-5 years of experience in ServiceNow ITSM, CMDB, and ITOM platform areas.
2. Good understanding of the ServiceNow Common Service Data Model and IT Operations Management.
3. Excellent communication and ability to translate requirements is a required skill for this position.
4. Proven ability to manage work from requirements to go live, preferably within an Agile environment.
5. Ability to influence at all levels, with a strong focus on business outcomes.
6. Solid understanding of ServiceNow CMDB and Discovery tooling options.

Preferred Qualifications:
• ITIL, Agile, and/or ServiceNow certification is an asset.
• Experience in ServiceNow development is not required but may be an asset in understanding concepts and availability of features.
• Familiarity with concepts across IT including managing global infrastructure, events, network topology, configuration management, and securing IT environments.
• Prior experience working in an enterprise-level professional services environment or similar.
• Experience with providing good customer experiences to consume and understand Configuration Management within ServiceNow or similar toolset.

About Us:
Spirit Omega Inc. is committed to a diverse and inclusive workplace. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities.

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