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Senior Claims Field Representative

1 month ago


Vancouver, British Columbia, Canada Northbridge Financial Corporation Full time
Job Title: Senior Claims Field Representative

We are seeking a highly skilled and experienced Senior Claims Field Representative to join our dynamic team at Northbridge Financial Corporation.

About the Role:

As a Senior Claims Field Representative, you will be responsible for investigating, evaluating, negotiating, and settling moderate and complex claims in a timely and efficient manner. You will work closely with clients, brokers, and vendors to provide excellent customer service and ensure that claims are resolved to the satisfaction of all parties involved.

Key Responsibilities:
  • Conduct thorough investigations of claims, including site visits and inspections
  • Evaluate claims and determine coverage and liability
  • Negotiate settlements with claimants and vendors
  • Manage a busy schedule and prioritize tasks to meet deadlines
  • Provide exceptional customer service and communicate effectively with clients, brokers, and vendors
Requirements:
  • Post-secondary education in an insurance-focused program or related field
  • Minimum of 5-7 years of experience as a commercial liability insurance field claims adjuster
  • Valid driver's license and excellent driving record
  • Ability to work after hours and weekends during scheduled on-call rotation
  • Availability to travel as needed
  • Strong technical skills with MS Office Suite
  • Ability to clearly communicate with claimants, brokers, and vendors
What We Offer:
  • Competitive salary range of $70,000-$90,000
  • Flexible work-from-home arrangement with company-provided hardware and vehicle
  • Employee share purchase plan, pension plans, RRSP, and discounts on staff insurance
  • Flexible health benefits, early leave days, wellness programs, rewards, and recognition programs
  • Education assistance, internal mobility, and mentoring programs
  • Donation matching and team volunteer days

We are committed to creating an inclusive workplace for all and welcome applications from diverse candidates. Please let us know how we can assist or accommodate you during the selection process.