Customer Service Supervisor
4 weeks ago
Job Title: Customer Service Supervisor
Job Summary: We are seeking a highly organized and reliable Customer Service Supervisor to join our team at the Elite Real Estate Club of Toronto. As a Customer Service Supervisor, you will be responsible for supervising a team of customer service representatives and coordinating their activities to ensure excellent customer service.
Key Responsibilities:
- Supervise and train customer service representatives to ensure they provide excellent customer service.
- Coordinate and schedule activities to ensure efficient use of time and resources.
- Oversee the implementation of customer service policies and procedures.
- Monitor and report on customer service metrics to ensure continuous improvement.
Requirements:
- 7 months to less than 1 year of experience in a customer service role.
- Excellent oral communication and organizational skills.
- Ability to work under pressure and meet deadlines.
Work Environment: The work environment is outdoors, noisy, and dusty. The work setting is construction, fabrication, inspection, installation, commercial, industrial, institutional, maintenance, residential, repair, restoration, and various locations.
Personal Suitability: Excellent oral communication, organized, reliability, and team player.
Experience: 7 months to less than 1 year.
Language: English.
Hours of Work: 37.5 hours per week.
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