Customer Service Supervisor

4 weeks ago


Oakville, Ontario, Canada Elite Real Estate Club of Toronto Full time

Job Title: Customer Service Supervisor

Job Summary: We are seeking a highly organized and reliable Customer Service Supervisor to join our team at the Elite Real Estate Club of Toronto. As a Customer Service Supervisor, you will be responsible for supervising a team of customer service representatives and coordinating their activities to ensure excellent customer service.

Key Responsibilities:

  • Supervise and train customer service representatives to ensure they meet our high standards of customer service.
  • Coordinate and schedule activities to ensure efficient use of time and resources.
  • Oversee the implementation of customer service policies and procedures.
  • Monitor and report on customer service metrics to ensure we are meeting our goals.

Requirements:

  • 7 months to less than 1 year of experience in a customer service role.
  • Excellent oral communication skills.
  • Organized and reliable with the ability to work under pressure.
  • Team player with a positive attitude.

Work Environment: Our office is located in Toronto and we offer a dynamic and fast-paced work environment.

Language: English

Hours of Work: 37.5 hours per week



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