Customer Service Supervisor
4 weeks ago
Job Title: Customer Service Supervisor
Job Summary: We are seeking a highly organized and reliable Customer Service Supervisor to join our team at the Elite Real Estate Club of Toronto. As a Customer Service Supervisor, you will be responsible for supervising a team of customer service representatives and coordinating their activities to ensure excellent customer service.
Key Responsibilities:
- Supervise and train customer service representatives to ensure they meet our high standards of customer service.
- Coordinate and schedule activities to ensure efficient use of time and resources.
- Oversee the implementation of customer service policies and procedures.
- Monitor and report on customer service metrics to ensure we are meeting our goals.
Requirements:
- 7 months to less than 1 year of experience in a customer service role.
- Excellent oral communication skills.
- Organized and reliable with the ability to work under pressure.
- Team player with a positive attitude.
Work Environment: Our office is located in Toronto and we offer a dynamic and fast-paced work environment.
Language: English
Hours of Work: 37.5 hours per week
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